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Truck Alterations

Shipping Policy

 

SHIPPING POLICIES

Shipping Charges

All shipping charges are clearly defined on our site. We do offer many free shipping deals. Some items that must ship via truck freight or are drop shipped from the manufacturer direct to you are not eligible for free shipping. In any instance where shipping is not free you will notified either by posting on the site or by e-mail before we complete your order.

Shipping Carriers

Items are shipped via FedEx, UPS, US Postal Service and various truck freight carriers. Carrier choice is at our discretion or the discretion of suppliers that ship for us.

Shipping Damage

Items damaged in transit should be reported to Truck Alterations and the carrier if applicable within 24 hours of delivery.  After 24 business hours carriers can deny a claim. Truck Alterations will do everything possible to expedite the process of replacing items damaged in transit. At times a replacement may not be available until the damaged item has been returned and/or inspected by either us or the carrier. The customer may choose to purchase a replacement item and receive credit for the damaged item once settlement is made with the carrier.

TRUCK FREIGHT SHIPMENTS: Most truck freight carriers will ask for a signature at the time of delivery. Whether the customer signs or someone else at their delivery address signs the result is the same. Any damage MUST be noted on the receipt of delivery before signing. If you sign for an item that is damaged as good because you failed to inspect the shipment before signing there will be little to nothing we can do. PLEASE inspect all truck freight shipments thoroughly before signing for them